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CSBG Organizational Standards


This webpage links resources developed by CAPLAW to specific Community Services Block Grant (CSBG) Organizational Standards to help Community Action Agencies (CAAs) in their compliance efforts. For some Standards that we regularly receive inquiries about, we also include links to resources developed by the national Community Action Partnership. All of the resources developed by the national Community Action Partnership on the Standards are available on its 
website.

Note: CAPLAW is in the process of revising some of its resources pursuant to updates in the law; however, the concepts in these resources generally remain applicable.

Standard 1.1

Private
The organization demonstrates low-income individuals’ participation in its activities.

Public
The department demonstrates low-income individuals’ participation in its activities.

Standard 1.2

Private
The organization analyzes information collected directly from low-income individuals as part of the community assessment.

Public
The department analyzes information collected directly from low-income individuals as part of the community assessment.

Standard 1.3

Private
The organization has a systematic approach for collecting, analyzing, and reporting customer satisfaction data to the governing board.

Public
The department has a systematic approach for collecting, analyzing, and reporting customer satisfaction data to the tripartite board/advisory body, which may be met through broader local government processes.

CAPLAW Resource:

  • Tools for Top-Notch CAAs. This six-section Tool is intended to assist boards and management in their collaborative efforts to build well-governed and effective CAAs. Section 1. Making Board Meetings Matter of this Tool addresses the structure of board meetings and provides some guidance as to the content and timing of both financial and programmatic reports to the board.

This resource was created by Community Action Program Legal Services, Inc. (CAPLAW) in the performance of the U.S. Department of Health and Human Services, Administration for Children and Families, Office of Community Services Cooperative Agreement – Grant Award Number 90ET0441-02. Any opinion, findings, and conclusions, or recommendations expressed In this material are those of the author(s) and do not necessarily reflect the views of the U.S. Department of Health and Human Services, Administration for Children and Families.